joswd Privacy Policy

This page describes what we collect when you use joswd and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties, and we use industry-standard encryption to secure it.

Our platform operates in jurisdictions where online gaming is legally permitted. When you open an account with us, you provide details that help us confirm who you are and prevent fraud. We also track how you use joswd—which markets you browse, which payment methods you choose, and how often you log in—to improve our service and detect unusual activity.

What We Collect on joswd

We collect your email address and a self-chosen password when you register. We then ask for your full name, date of birth, phone number, and residential address to complete identity verification (KYC). We may also request a government-issued ID, proof of address (utility bill or bank statement), and a selfie showing you and your ID together. This information is essential for us to comply with anti-money-laundering (AML) regulations and prevent account fraud.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details—amount, timestamp, payment method, and your account identifier. We do not store your full card numbers or e-wallet passwords; those details are handled directly by the payment provider and encrypted in transit.

We also collect behavioural data: which football markets (Liga 1, Piala AFF, Champions League, Premier League) you browse, how long you spend on live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), which slot games you open, and esports events you view (Mobile Legends, Free Fire, PUBG Mobile). This helps us personalise your experience and detect patterns that might indicate account abuse or fraud.

How We Use Your Data

We use your personal information for account administration, payment processing, and regulatory compliance. Your email and phone number allow us to send you account confirmations, withdrawal notifications, and support responses. Your identity documents confirm that you are the legitimate account owner and help us meet legal requirements in the jurisdictions where we operate.

We analyse your activity on joswd to improve our platform—such as identifying which football leagues attract the most traffic during Idul Fitri or which live-dealer games load fastest on mobile connections. We do not use your data to create automated profiles that deny you access or decide whether to accept your withdrawal requests. However, we do review patterns to detect suspicious behaviour, such as multiple accounts from the same address or betting anomalies during major tournaments like Piala Indonesia or Champions League finals.

We share data with our payment partners (mobile banking, local payment, online payment, and our banking partners) only to the extent necessary to process your transaction. We may also share information with government agencies or law enforcement if required by legal process or to prevent fraud or illegal activity.

Data Storage and Third Parties

Our servers may sit outside your jurisdiction, which means your data may be transferred to and stored in countries with different privacy laws. By using joswd, you consent to this transfer. We use standard contractual clauses with our hosting providers to ensure adequate protection even if the server location does not have equivalent privacy regulations.

We use third-party processors for specific functions: payment gateways (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking), cloud storage, email delivery, and fraud detection. These partners are bound by data processing agreements and may only use your data for the purposes we specify. We do not permit them to use your information for their own marketing.

We retain your data for as long as your account is active, plus a period afterward to comply with legal and tax obligations. If you close your account, we keep records necessary for dispute resolution, financial audits, and regulatory reporting. You may request deletion of non-essential data by contacting our support team, but we may retain some records if we have a legal duty to do so.

Cookies and Tracking

We use cookies to remember your login session, store your language preference, and track how you navigate joswd. Cookies are small text files stored on your device that allow us to recognise you when you return. Without them, you would need to re-enter your password each time you visit.

Some cookies are essential (session management, security); others help us understand usage patterns, such as which pages load most often or when traffic spikes during major events like Liga 1 or Champions League matches. We do not use cookies to track you across other websites, nor do we share cookie data with external advertisers.

You can disable cookies in your browser settings, but this may prevent joswd from functioning properly. We do not use third-party analytics tools that track you across the web, so your privacy is limited only to your activity on joswd itself.

Your Rights and Contact

We provide you with certain rights over your data. You may request a copy of all personal information we hold about you, ask us to correct inaccurate data, or request deletion of data that is no longer necessary. These requests may take a few business days to process. However, we may retain some data if we have a legal obligation (such as tax or AML regulations) or if the data is needed for an ongoing dispute or investigation.

If you believe we have misused your data or violated your privacy rights, you may lodge a complaint with us first. Contact our support team with details of your concern. If you are not satisfied with our response, you retain the right to escalate to your local data protection authority, depending on which jurisdiction governs your account.

We update this privacy policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of material changes by email or by posting an update on joswd. Your continued use of the platform after an update constitutes acceptance of the revised policy. If you have questions about how we handle your data, reach out to our support team at any time.